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Integrates GPT to further enrich customer conversations
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Free your agents by automating the resolution of frequently asked questions. AI-enabled chatbots allow you to automate more than 90% of queries across different channels and adapt to the needs of your customers.
NLP technology allows chatbots to interact with the naturalness of a human conversation.
Deliver quality conversations in different languages from the channels your customers use daily. Additionally, integrate with any software, CRM, or Customer Service tool.
Our AI-enabled chatbots integrate natively with your key business systems (CRM, ERP, ticketing platforms, etc.) enabling a bi-directional data flow and a 360-degree view of the customer.
Ramón Pérez, Sr. Mngr. National Sales, Marketing & Communication de GLS Spain
Alfonso Tomás, CEO PcComponentes
Ricardo Fernández - Digital Director Dominion
Ricardo Fernández - Digital Director Dominion
Our AI-powered chatbots offer robust scalability to handle thousands of interactions simultaneously, advanced integrations with your technology ecosystem and a multi-channel architecture for a unified presence.
Deliver quality conversations in different languages from the channels your customers use daily. Additionally, integrate with any software, CRM, or Customer Service tool.
Automated resolution of simple queries and recurring questions, optimising the efficiency of initial support.
Scheduled sending of survey templates for customer feedback collection (CSAT, NPS)
Facilitating the booking and management of appointments or meetings through integrations with calendars and diary systems.
Call transfer from Call Centre to chat or SMS via IVR systems for omni-channel management.
Real-time interaction with users and the ability to transfer the conversation to agents for complex queries.
Digitisation of basic workflows such as initial onboarding or modifications of standard information.
Automation of queries on the status of services or orders and verification of basic user data.
Collection of basic contact information, primary qualification and recommendation of introductory products.
Automated sending of appointment reminders, shipment tracking and relevant information via SMS and WhatsApp.
Simple OCR data certification and automation of the creation of standard forms or the sending of generic multimedia files.
Automated capture of key information from conversations in CRM or ticketing systems for follow-up.
We go beyond the simple development of chatbots with Artificial Intelligence; we forge strategic technological alliances with our clients. We become your partners to guide you holistically.
Transform stakeholder interaction and drive operational efficiency with conversationalintelligence.
Our technology is based on a flexible hybrid architecture, combining the power of our proprietary language models, the adaptability of Ope Source LLMs and the advanced capabilities of market-leading LLMs. This strategy allows us to offer optimised solutions for every need.
This diversified technology approach enables us to deliver a superior user experience, characterised by intelligent conversations, accurate responses and seamless integration with your existing infrastructure.
Developed and trained specifically for efficient query automation and native integration with enterprise systems (CRMs, ERPs, software).
Strategic incorporation of open source language models for greater customisation and control over natural language processing...
Integration of the most advanced and recognised language models in the market, such as OpenAI, to address complex queries, generate creative content and deliver cutting-edge interactions.
Advanced mechanisms for the seamless transfer of conversations to human agents and the automatic creation of tickets, ensuring comprehensive interaction management.
We develop bespoke AI chatbots. Our customised approach delivers solutions that elevate the customer experience in every industry and department.
Discover how the strategic implementation of AI-enabledchatbots can bring about significant transformation in a number of key areas.
Optimise customer service with instant and accurate responses. It offers immediate support, resolves queries and reduces waiting times.
scalability and efficiency in corporate interaction. From lead generation to audience segmentation and campaign tracking.
Increase sales with chatbots that guide customers through the sales funnel. From personalised recommendations to simplified purchasing processes.
The next level of artificial intelligence to optimise complex processes. While AI chatbots automate interactions and queries, AI agents represent a qualitative leap.
| Features | Chatbot with Traditional AI | AI agents |
|---|---|---|
| Level of autonomy | Respond to commands or queries | Operate autonomously, make decisions |
| Capacity for action | Mainly informative and reactive | Execute tasks and interact with systems |
| Complexity of tasks | Consultations and defined processes | Complex and adaptive workflows |
Serve your customers on all channels, no matter how or where they contact you.
We connect to almost any system you use, no hassle.
FREQUENTLY ASKED QUESTIONS ABOUT CHATBOTS WITH IA
An AI chatbot is a computer programme that uses artificial intelligence to simulate human conversations with users, answering questions, providing information and automating tasks.
Our systems are designed to offer escalation options to human agents when a query is too complex or requires personal intervention.
We implement robust security protocols to protect users’ sensitive data, complying with data protection regulations and ensuring the confidentiality of information.
