Chatbots for service and utilities companies
Automation of customer service and lead generation for electricity, gas, water and other utilities ⚡🔥💧
The best service companies already trust Aunoa
Automate customer service and lead generation with chatbots for service companies
⚡🔥💧
AI-powered chatbots for service and utility companies are the ideal solution to enhance the quality of customer service and digitize repetitive processes without compromising the customer experience.
Scale and automate query resolution and lead generation with a tool that provides an omnichannel and multichannel experience.
Join the chatbot revolution for service companies!
1/3
of derived and automated telephone inquiries on procedures
90%
query automation by the Virtual Assistant
65%
decrease in phone inquiries
Gain the best experience, increase customer satisfaction
Customers are seeking faster ways to communicate with their service providers.
We have a solution for every type of service enterprise.
⚡🔥💧
Incidents and complaints
Our chatbot is designed to handle these types of interactions efficiently. It not only identifies and prioritizes incidents and complaints, but also quickly refers them to a specialized agent. It guarantees fast and effective attention to solve problems as a matter of priority.
Questions and queries
Automates the management of answers to frequently asked questions, consultation of consumption, invoicing dates… It provides accurate and quick responses, ensuring a hassle-free experience in resolving queries.
Recruitment
It streamlines the acquisition process, allowing you to perform recruitment onboardings quickly and easily, while easing the workload of your Call Centre. Discover how automation can transform your operations today.
Automation of procedures
We simplify your procedures. Whether it is a change of invoice to paper, a change of ownership or a change of payment address. The customer can manage them autonomously and quickly. Take control of these processes, save time and simplify management.
Transform the way you interact with your customers. Embrace automation in the service industry
Shorten response time
Optimize your conversations, transfer chats, and automate ticket creation
Personalized conversations with 24/7 support
Personalized conversations tailored to your needs for a unique experience
Empower and automate self-service
Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation
Deliver the same CX across different channels
Deliver a consistent and exceptional user experience across each of the conversational channels
Shorten response time
Optimize your conversations, transfer chats, and automate ticket creation
Personalized conversations with 24/7 support
Personalized conversations tailored to your needs for a unique experience
Empower and automate self-service
Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation
Deliver the same CX across different channels
Deliver a consistent and exceptional user experience across each of the conversational channels
Success Story: Aunoa and Global Omnium - EMIVASA
Scalable Conversational AI for Water Supply and Distribution Companies 💧
Our solution has enabled to:
Decrease the number of phone calls. Decrease the number of phone calls. Optimized costs and made processes more efficient. Enhanced the customer experience
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Functionalities of a chatbot for utilities
Guided Menu
Use predefined flows to enhance user self-help
NLP + IA
Provide natural conversations thanks to a model trained by linguists and psychologists
24/7 Support
First-rate Virtual Agent: Automation of responses to frequently asked questions
Automatic Queries
Automatically resolve transactional queries through integration with CRM and API
Hybrid Chatbot
Automatically scale complex queries so your agents can resolve them
Post-sales Procedures
Automate order cancellation, enrollments, terminations, or data modifications processes
Multichannel Chatbot for Service Companies
Integrate a chatbot for utilities on the channels your customers prefer to provide an omnichannel experience in conversational channels.
The power of integrations in utilities
Our Chatbots easily connect with leading CRM, Support software, payment gateways, and management tools for your online store
Success Case: ENA Corredores
Learn how to achieve an 80% automation rate🛣️
Our solution has allowed to:
- Automate 75% of customer queries.
- Provide uninterrupted 24/7 service.
- Increase Call Center capacity.
- Optimize query management on Web Chat and WhatsApp.
Contact our team to help you find the right chatbot for your business and receive a customised quote.
BLOG
Explore our selection of articles on Live Chat.
Discover the latest trends and tips to enhance your experience.