Be where your customers are
We are a company specialized in Conversational AI and automation. We make sure to transform and improve the way people communicate with companies and institutions by developing customized chatbots.
We design customized solutions, so that companies can offer their customers quality conversational experiences through the messaging channels they use on a daily basis.
Aunoa was born from the passion and vision of a group of managers and technicians with more than 20 years of experience in IT projects at an international level. We believe in the idea of transforming the way companies connect with their customers, so we don’t just talk about algorithms and code, we value the humanity in technology.
We draw inspiration from everyday conversations, friendly gestures, genuine empathy. We want companies to communicate with their customers in a real, personal and authentic way.
Our purpose is to make technology friendlier, warmer and more approachable. We don’t just build chatbots with artificial intelligence; we help build strong and lasting relationships between companies and their customers.
What is Aunoa?
Why trust Aunoa
AI + human supervision
Continuous training and AI supervision
After the development of a chatbot, we train and monitor the AI on a daily basis to guarantee optimal performance, ensure continuous improvement and optimize the Knowledge Base or automation flows proactively.
Implementation
Custom chatbots development in 4 weeks
Integrations, AI training and go-to-production with very short implementation times. We offer a 100% managed service: we take care of everything so you don’t have to worry about anything!
Expertise
Team with more than 20 years experience
Team with more than 20 years of experience Our management team has more than 20 years of experience in the development and implementation of technology projects for international companies and institutions, and more than 5 years in the design of conversational experiences, development of chatbots and in the application of AI.
Tested solution
Guaranteed automation ratios
We create customized chatbots for eCommerce, Banking, Utilities, Telco… achieving automation rates up to 90%. We implement a pre-trained NLP model that empowers conversations from the moment they are launched, taking full advantage of generative AI innovation.
Discover the soul of automation in Aunoa. Our name means ‘automaton’ in Maori, the language of native New Zealanders, and embodies more than just technology; it represents the human spirit of the Maori ‘haka’.ma of automation in Aunoa.
Aunoa is automation, but beyond the technological concept, it reflects the human spirit of the Maori ‘haka’. It is the strength, passion, competence, respect and unity of a team of people.
The meaning of Aunoa
MISSION
We specialize in creating chatbots that not only simplify, but transform the customer experience.
At Aunoa, we are passionate about the magic of automation.
Imagine having smooth and effective conversations across all your messaging channels.
Our goal is to take automation to a whole new level and make your customers feel like they are chatting with a friend.
VALUES
Our values are simple, but powerful: passion for a job well done, commitment to the client, transparency and diligence.
But we also deeply value the creation of an enriching work environment and a committed team. These values are the essence of our approach, which is reflected in every project, where excellence, the client and team spirit are our fundamental pillars.
The revolution of personalized attention
At Aunoa, we don’t just create AI chatbots, we cultivate long-lasting relationships with our customers. We want to be your technological team, and that is why we guide you from the implementation to the achievement of all your goals.
Your digital journey is our commitment. We are your team.
Meet our team
+20 years of individual experience and working together in the area of ICT and Artificial Intelligence companies.
How we like to work
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We are a united team that embraces integrity, transparency and accountability. The people who work at Aunoa are curious, always looking to learn and improve. We work collaboratively, respecting each other and showing self-initiative to lead through actions that drive innovation. Our values are the foundation of our culture and the driving force behind our success.
What our clients say
We have implemented Aunoa's solution, based on a conversational AI system, to provide the information the customer needs 'on demand', through the channel they prefer to use, as we integrate it in all channels: Live Chat, WhatsApp and Social Media messaging.
We have managed to improve customer service and are selling more through WhatsApp. The response of the Aunoa team is fast and efficient, and allows us to test new automations and improve them, to adapt to the needs of our customers.
Aunoa's software helps us to offer solutions in line with our customers' needs. This allows us to facilitate a quick response, shorten waiting times and eliminate possible frustrations, which is vital to the shopping experience.
With Aunoa's solution, we have improved the efficiency of customer service and scaled up the current customer service channels, eliminating telephone inquiries and reducing the number of in-person visits to our branches after the pandemic.
Thanks to the online chat solution provided by Aunoa we have gained a new communication channel, which we did not have, obtaining savings in personnel costs and an increase in sales volume, thanks to automation.
The WhatsApp Virtual Assistant developed by Aunoa is successfully meeting a need we had: ensuring the accessibility of existing resources to people, especially the most vulnerable.
What the media are saying
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From Valencia to Panama: Aunoa revolutionizes customer service with chatbots
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Oviedo City Council announces a new citizen information service
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Aunoa starts deploying it’s Conversational AI messaging chatbots in America
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Three Spanish startups revolutionizing online commerce
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The Aguas de Valencia group enters the startup Aunoa
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The solution to the administrative collapse arrives by Whatsapp
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The intelligent Valencian Whatsapp
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Global Omnium invests in startup virtual assistant Aunoa
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Emivasa will attend queries through the new chat-bot on its website
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Aunoa, winner of the second edition of PcComponentes Startup Booster
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PcComponentes increases customer service productivity thanks to WhatsApp
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A virtual helpdesk based on a 'hello' on WhatsApp
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Emivasa incorporates Doctor Margon, a chatbot that answers queries, to its web site.
Public projects
Company owned by GoHub Ventures: Global Omnium's innovation and corporate venture hub
Recognized as Innovative SME by the Ministry of Science and Innovation
Project co-financed by FEDER funds, within the program for the creation of technology-based companies.
(CREATEC-CV)
File number: IMCBTA/2020/70
Amount: 62.052,76€.
Project: Advancement in the state of the art of Conversational Artificial Intelligence applied to business operational processes: marketing, sales, services and customer support/citizen service.
Project co-financed by the European Regional Development Fund (ERDF) with the aim of promoting technological development, innovation and quality research.
A way of making Europe
IDI-20210779 Project: Intelligent Conversational Software
Our technology has been recognized
Want to join us?
At Aunoa, we are not only committed to technology, but also to the talent and the people who drive it. Check our available vacancies and become part of our team. We are looking forward to meet you.
