We are Aunoa. Since 2017 we have been building the most reliable conversational AI service in the Spanish market for Operations, CX and RevOps teams that need real results.
Leading companies in the sector who place their trust in us
cost of the call centre
automated processes
conversion in business processes
without waiting time
Aunoa was founded on a clear conviction: conversational AI has to genuinely work from the very first month, integrate with the systems the company already uses and be managed by the Operations team without depending on engineering.
We founded Aunoa in Valencia, focused on conversational AI for enterprise customer service.
First omnichannel deployment with the WhatsApp Business API. We adopted the channel ahead of most of the market.
Winners of the Global Omnium Go:Hub Hackathon and the PcComponentes Startup Booster. Innovative SME recognised by the Spanish Ministry of Science and Innovation. Backed by GoHub Ventures.
Project IDI-20210779 «Intelligent Conversational Software», co-funded by CDTI and ERDF. Finalists at the El Referente Awards.
ISO 27001 certification by OCA Global. Official Meta Partner. CREATEC-CV project co-funded by IVACE and ERDF funds.
Launch of the AI Agents platform with integrated LLMs. The leap from chatbots to agents that reason, act and learn.
Recognised in the Deloitte Fast 50, the ranking of the fastest-growing technology companies in Spain.
Three ideas that guide every product decision, every implementation and every conversation we automate.
To enable any company to automate its customer service with AI in weeks (not months), with measurable results from the first quarter and without depending on the IT team to run day-to-day operations.
A customer service model where no user has to wait to resolve a routine query and where human agents devote their energy to the problems that truly require judgement and empathy.
To give Operations teams their time back. AI does not replace the CX team: it amplifies its capacity, removes the noise and gives it the data it needs to make better business decisions.
They are not words on a wall. They are the concrete commitments we make to every client and to every conversation we automate.
We measure success by automation rate, cost per conversation and CSAT. Pretty dashboards are no substitute for the numbers that matter to the business.
ISO 27001, ENS, GDPR and the AI Act are not boxes to tick. Your users' data is never used to train shared models.
We don't ask you to migrate or replace anything. We connect to your CRM, ERP and ticketing in the time it takes to run a sprint, with documented APIs and native connectors.
The team that knows the business should be able to edit flows, review conversations and improve the knowledge base without opening a development ticket.
WhatsApp, web chat, Instagram, voice: we never launch a channel without validating it with real clients. Consistency across channels is part of the product, not the roadmap.
Every unresolved query enriches the knowledge base. Aunoa's AI improves over time; it doesn't stall at go-live.
A multidisciplinary team of AI engineers, NLP specialists, conversational experience designers and CX operations experts, all sharing the same obsession: making automation work in production.
At Aunoa, we are a united team that embodies integrity, transparency and responsibility in every project. We are defined by our curiosity to learn, our desire to improve and our initiative to lead with actions that generate real impact.
We believe in collaboration and mutual respect as the basis for driving innovation and building solutions that make the difference. Our values are not just words: they are the essence of a16> our culture and the engine that drives us towards success.
Behind every great result there is a story of collaboration and success. Discover the real impact of our solutions on our clients' day-to-day operations.
Digital innovation team
Ramón Pérez. Sr. Manager National Sales, Marketing & Communication
Alexander Sasieta. Digital Marketing and Communication Coordinator
Dianeth Cupas Castillo. Director of Communications
Aunoa invests in R&D with European and national public co-funding to advance the state of the art in conversational AI applied to business processes.
ERDF
IVACE
Generalitat Valenciana
European Union
ERDF
CDTI
Ministry of Science
European Union
Awards, rankings and certifications that back Aunoa's technical strength, security and growth as a leading technology company in Spain.
Among the 50 fastest-growing technology companies in Spain.
Ranking of the AI scale-ups with the greatest impact on business transformation.
Winner of PcComponentes' tech startup acceleration programme in 2020.
Finalists in the most relevant awards in Spain's startup and innovation ecosystem.
Certified as an emerging company by ENISA (Spanish Ministry of Industry and Tourism).
Seal awarded by the Spanish Ministry of Science and Innovation for sustained investment in R&D&I.
Certified by OCA Global, accredited by ENAC
Spanish National Security Framework (RD 311/2022) for public administration projects.
Data processing compliant with the European General Data Protection Regulation.
Compliance with the European artificial intelligence regulation.
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