Boost your business interaction with AI-powered chatbots
Boost your marketing strategy with WhatsApp templates
Offer immediate and personalised contact to your customers, boost real-time communication.
Optimise your customer service with our Ticketing Automation solution.
Automate, manage and improve your team’s efficiency with internal chatbots/helpdesk
Boost business growth by analysing performance and assessing efficiency
AI technologies combined for effective cross-channel conversations
Integrates GPT to further enrich customer conversations
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Analyse the performance of your support team and evaluate the effectiveness of your chatbot across different channels.
COMPANIES THAT ALREADY TRUST AUNOA
Discover how customer service dashboards can transform your business.
Improving operational efficiency
Facilitates tracking and analysis of KPIs
It provides a unified view of all interactions
Reduces response times
Boosting customer satisfaction
Customer Service KPI’s, what metrics should you measure?
Response times
Customer Satisfaction
Resolution in the
first contact
Volume of consultations
Customer retention rate
Average resolution time
Check important KPIs to track your team’s results and optimize your chatbots’ performance.
+20 KPIs
Traffic, performance, performance and continuous improvement of chatbot and AI models.
+10 KPIs
Of the management of your Customer Service agents to analyse the effectiveness of your team.
+7
Dashboards
To visualise automation results, conversations, users and other metrics.
MEASURE AND OPTIMISE
Monitor and optimise all your customer service interactions with our ATC dashboard, visualising key metrics such as daily conversations, average duration and agent performance.
INTELLIGENT MANAGEMENT
Optimise your user management with our dashboard, tracking channels, messages and conversations per user, as well as the duration of interactions per minute.
INTELLIGENT MANAGEMENT
Optimise your user management with our dashboard, tracking channels, messages and conversations per user, as well as the duration of interactions per minute.
CONTROLLED AUTOMATIONS
Manage and analyse your mass messaging campaigns with our WhatsApp template dashboard, monitoring messages sent, costs, errors and results to optimise your strategy.
BEYOND... SOMETHING UNIQUE!
We design custom dashboards with the metrics you need, adapted to the flow and operation of your chatbot, and to the specific needs of your project.
BEYOND... SOMETHING UNIQUE!
We design custom dashboards with the metrics you need, adapted to the flow and operation of your chatbot, and to the specific needs of your project.
Dashboards tailored to your company's needs.
Share access to key KPIs with your agents.
Use filters to segment information by dates, channels or agents.
Download information in different formats.
Integrate your data tool to make smart decisions.
Request a custom dashboard development with the most important metrics for your business/project.
At Aunoa, we proactively manage, resolve and propose optimisations. We are always just a phone call or meeting away to help you with any questions about your statistics and dashboards.
Integrations, AI training, automation design and go live in 4 weeks…
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
5-week Implementation
Custom AI chatbots
100% managed service
Supervised AI
Explore our selection of articles on chatbots for customer service. Discover the latest trends and tips to enhance your experience.
We identify the most important customer service KPIs that will help you measure your performance, transforming data into actionable insights.