Ticketing Automation: Simplify Ticketing Management

Optimise your customer service with our Ticketing Automation solution.

COMPANIES THAT ALREADY TRUST AUNOA

PROVIDES THE NECESSARY SUPPORT

Companies using a ticketing system can reduce ticket resolution time by 25%.

Ticketing is a support management tool that allows customers to report problems or request help by creating tickets.

66% of customers expect their requests to be resolved within 4 hours.

Transform the way you manage tickets

Reduce costs, streamline processes and maximise productivity with the automated ticketing solution.

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Classify

Maximise efficiency and save agents' time through automation. The AI understands customer queries and forwards them to the relevant department.

Free

Reduce service times and free your agents to handle more complex tasks with intelligent ticket sorting.

Reply

Minimise cost per interaction and offer 24/7 support thanks to AI-powered chatbots.

Benefits of AI-powered ticket automation

Not sure if you need an automated ticket management tool?

Increased operational efficiency

Put an end to ticket backlogs, resolve simple requests and reap the benefits of smart sorting.

Customer loyalty

Extract information from your CRM to create personalised experiences and boost customer loyalty.

Scalable department

It provides agents with the tools to manage large volumes of tickets in an agile manner. They will be prepared for seasonal peaks.

Actual results

You will be able to see real and tangible results thanks to metrics and dashboards.

Optimise your support:

Ticket management powered by artificial intelligence

Improve your customer service with our advanced ticketing system. Create, summarise, categorise and answer tickets effectively.

How does our ticketing automation system work?

Apply AI wherever you need it: pre-sales, sales or post-sales.

Boost your support management: specialised solutions for each sector

Find out how our ticketing solution offers solutions tailored to various industries.

đź’» Ecommerce

Product enquiries, shipping problems, returns and refunds, technical problems, complaints...

👩🏻‍💻 Customer service

Support for supply cut-offs, meter problems, complaints, service requests...

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🏨 Hotels and tourism

Requests for additional services, problems during the stay, modifications, enquiries about accommodation policies...

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🧑🏻‍⚕️ Health and well-being

Request for medical reports, consultations on wellness programmes, medical advice...

Why Aunoa?

Record implementation time

Integrations, AI training, automation design and production launch in 4 weeks.

Design of solutions tailored to you

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Continuous commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

The power of chatbot integrations for your business

Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools.

An omnichannel experience across different conversational channels

Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting an AI-enabled chatbot to your management tools.

We review the main functionalities through examples in production similar to yours

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