Customer service channels: Chat vs. phone vs. email
The quality of customer service is determined by the diversity of customer service channels available. The efficiency of the management
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Automate, manage and improve your team’s efficiency with internal chatbots/helpdesk
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An internal helpdesk is a technical assistance service designed to support a company’s employees by helping them solve technical problems and answer questions related to internal tools and systems. Its objective is to improve the efficiency and productivity of agents, facilitating the rapid resolution of incidents and the management of queries within the organization.
Discover how internal chatbots can improve your team’s productivity.
Our chatbots can triage complex incidents and seamlessly relay them to human support teams, ensuring that customers get the best possible experience.
When chatbots pass complex issues to human support teams, reps can instantly generate responses and recap conversations for other agents, improving efficiency and collaboration.
Our chatbots can hold conversations effortlessly across multiple channels: Messenger, WhatsApp, web and more, ensuring that your agents are always available wherever internal customers are.
Chatbots automatically detect the language of the query and solve problems by providing global support without language barriers.
Because the well-being of your team is key to the success of your company. Make their work easier and strengthen the performance of your customer service team with our AI-enabled helpdesk.
Discover the benefits of internal chatbots for employees.
Discover examples of use cases for internal chatbots.
Our chatbots can be integrated with tools such as Teams or Slack, offering a chatbot for agent queries and improving the collaboration and efficiency of the support team.
Internal chatbots can generate detailed reports and analytics on interactions and queries handled, providing agents and management with valuable data for decision making and continuous service improvement.
With the ability to index company documents, chatbots can provide fast and accurate responses based on the organization’s knowledge base.
Los chatbots ayudan a generar tickets de soporte cuando se necesita intervención humana, agilizando el proceso de resolución de problemas.
Integrations, AI training, automation design and production launch in 4 weeks.
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools.
Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting an AI-enabled chatbot to your management tools.
Explore our selection of articles about chatbots. Discover the latest trends and tips to enhance your experience.
The quality of customer service is determined by the diversity of customer service channels available. The efficiency of the management
We identify the most important customer service KPIs that will help you measure your performance, transforming data into actionable insights.
La clave para que las marcas consigan el éxito en la actualidad, es brindar un servicio de atención al cliente digital. Te lo contamos todo.