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Blog on AI agents and customer service

Practical guides on AI agents, WhatsApp Business, chatbots and customer service automation, written by the Aunoa team and featuring real-world data and case studies.

Guides

Start here: essential guides

Three guides to help you understand the basics before you start: what an AI agent is, how much WhatsApp Business costs, and how to choose an AI agent provider.

AI agents

Find out what AI agents are, how they work, the different types, and how to implement them in your business. A practical and up-to-date guide for 2026.

WhatsApp Business

How much does WhatsApp Business cost in 2026: rates per message and by country, what changed on 1 October, and a calculator to estimate your bill.

AI agents

What to consider before making a decision: technical integration, regulatory compliance, service continuity and measurable return.

What's New

Latest articles

Our latest posts on conversational AI, WhatsApp updates and Aunoa’s innovation projects.

Aunoa Advances SafeRoute-6G with Infineon Edge AI and LMT IoT

AI Agents: Everything Your Company Needs to Know

How to use an AI agent in WhatsApp Business to qualify leads?

How to migrate your personal WhatsApp to Business without losing anything

How to create satisfaction surveys through WhatsApp Business?

WhatsApp Business

Guides for WhatsApp Business and its API

How to verify and recover your account, how much each message costs, ready-to-use templates and how to automate conversations using the official WhatsApp API.

How to migrate your personal WhatsApp to Business without losing anything

How to claim charges effectively via Whatsapp

AI agents

AI agents and conversational artificial intelligence

What are AI agents? How do they differ from a chatbot? What language models underpin them? And what do European regulations require for their use within a business?

7 performance metrics of a successful chatbot

Chatbots

Chatbots and virtual assistants

Types of chatbots, how to create an AI-powered virtual assistant, how to choose a provider, and how a conversational system works behind the scenes.

How to create your virtual assistant with AI

Differences between chatbot, virtual assistant and AI chatbot

Customer service

Customer service and contact centre

KPIs, channels, tools and trends for providing better and faster customer service, and how to reduce call volumes without compromising on quality.

Customer service channels: Chat vs. phone vs. email

Customer Satisfaction KPIs: metrics you should measure

Sales and marketing

AI for conversational sales and marketing

How to use chatbots on Instagram, Telegram or your CRM to generate leads, automate replies and sell via messaging.

How much does an AI chatbot for Instagram cost?

Sectors

AI agents by sector

Guides and case studies for banking, insurance, logistics, healthcare, education and other sectors: what to automate first and what results to expect.

Examples of WhatsApp messages for order tracking

Automation

Automation and integrations

How to connect AI agents with HubSpot, Salesforce, Zendesk or Shopify and automate bookings, appointments and internal processes.

Our experts

Innovation and expert opinion

Discover specialist articles written by our technical team and key contributors. We analyse trends, strategies and real-life success stories to help drive conversational automation within your organisation.

Jesús Iglesias
Jesús Iglesias

Chief Technology Officer

Discover the real impact of AI agents on your business

Automate customer service, scale up your operations and improve your metrics for conversion with cutting-edge conversational technology.