Chat software live for agents
Communicate with your customers on all channels from one platform that centralises all conversations.
COMPANIES THAT ALREADY TRUST AUNOA
Why use live chat software?
Use our live chat platform to manage all your communication channels. View, manage and reply to all messages.
Multichannel
Manage all channels from a single interface.
Speech to text
Automatically converts audio to text.
Translation
Automatic and simultaneous. It allows all texts that reach the user and the agent to be in their language.
Quick replies
Customisable and predefined quick responses, which speed up response time.
Integration
With external tools through APIs, such as CRM, software or transactional applications.
Smart suggestions
Suggested answers using an AI model with response history.
MORE THAN A SUPPORT TOOL
Advantages of implementing Live Chat software to communicate with your customers
Our live chat software will become a multi-agent dashboard that allows you to increase the manageability of your team, reduce response time and improve quality of care.
Improve your customers' experience by offering real-time customer service.
Optimise accessibility and bridge the digital divide through messaging channels.
It offers greater immediacy compared to traditional channels.
Flexibility and scalability: manage different conversations simultaneously.
A LIVE CHAT SOLUTION
Benefits that optimise your business
Give your agents the tools they need to be more efficient.
Increase the conversion rate of your website.
It reduces service and management costs.
Optimise and increase the efficiency of your team.
It offers personalised conversations.
A LIVE CHAT SOLUTION
Benefits that optimise your business
Give your agents the tools they need to be more efficient.
Increase the conversion rate of your website.
It reduces service and management costs.
Optimise and increase the efficiency of your team.
It offers personalised conversations.
Optimise the productivity of your team with the best live chat software
>2min
Decrease in time
average response rate
80%
Increase in CSAT, CES and NPS metrics
Main features of our Live Chat
Sending and receiving
of archives
History of
conversations
Taking control
of chats
Call Redirection
Groups and monitoring
of agents
Automatic delivery
Simultaneous chat
Transfer
between agents
Pause conversations
All your conversations in just one place
Manage conversations from different channels from a single inbox with our chat management software.
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and go live in 4 weeks…
Design of tailor-made solutions
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Case Study: Aunoa and Sertracen.
Digitisation of Customer Service with conversational AI 📞
85% automation rate.
1300 queries handled daily.
100% decrease in face-to-face queries.
Integrations
We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.
Connect all your messaging channels
We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.
Connect all your messaging channels
We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.
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