Chat software live for agents
Communicate with your customers on all channels from one platform that centralises all conversations.
COMPANIES THAT ALREADY TRUST AUNOA
Use our live chat platform to manage all your communication channels. View, manage and reply to all messages.
Manage all channels from a single interface.
Automatically converts audio to text.
Automatic and simultaneous. It allows all texts that reach the user and the agent to be in their language.
Customisable and predefined quick responses, which speed up response time.
With external tools through APIs, such as CRM, software or transactional applications.
Suggested answers using an AI model with response history.
Improve your customers' experience by offering real-time customer service.
Optimise accessibility and bridge the digital divide through messaging channels.
It offers greater immediacy compared to traditional channels.
Flexibility and scalability: manage different conversations simultaneously.
Increase the conversion rate of your website.
It reduces service and management costs.
Optimise and increase the efficiency of your team.
It offers personalised conversations.
Increase the conversion rate of your website.
It reduces service and management costs.
Optimise and increase the efficiency of your team.
It offers personalised conversations.
>2min
Decrease in time
average response rate
80%
Increase in CSAT, CES and NPS metrics
Sending and receiving
of archives
History of
conversations
Taking control
of chats
Call Redirection
Groups and monitoring
of agents
Automatic delivery
Simultaneous chat
Transfer
between agents
Pause conversations
Manage conversations from different channels from a single inbox with our chat management software.
Integrations, AI training, automation design and go live in 4 weeks…
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
