Chat software live for agents

Communicate with your customers on all channels from one platform that centralises all conversations.

COMPANIES THAT ALREADY TRUST AUNOA

Why use live chat software?

Use our live chat platform to manage all your communication channels. View, manage and reply to all messages.

Multichannel

Manage all channels from a single interface.

Speech to text

Automatically converts audio to text.

Translation

Automatic and simultaneous. It allows all texts that reach the user and the agent to be in their language.

Quick replies

Customisable and predefined quick responses, which speed up response time.

Integration

With external tools through APIs, such as CRM, software or transactional applications.

Smart suggestions

Suggested answers using an AI model with response history.

MORE THAN A SUPPORT TOOL

Advantages of implementing Live Chat software to communicate with your customers

Our live chat software will become a multi-agent dashboard that allows you to increase the manageability of your team, reduce response time and improve quality of care.

Improve your customers' experience by offering real-time customer service.

Optimise accessibility and bridge the digital divide through messaging channels.

It offers greater immediacy compared to traditional channels.

Flexibility and scalability: manage different conversations simultaneously.

A LIVE CHAT SOLUTION

Benefits that optimise your business

Give your agents the tools they need to be more efficient.

Increase the conversion rate of your website.

It reduces service and management costs.

Optimise and increase the efficiency of your team.

It offers personalised conversations.

A LIVE CHAT SOLUTION

Benefits that optimise your business

Give your agents the tools they need to be more efficient.

Increase the conversion rate of your website.

It reduces service and management costs.

Optimise and increase the efficiency of your team.

It offers personalised conversations.

Optimise the productivity of your team with the best live chat software

>2min

Decrease in time
average response rate

80%

Increase in CSAT, CES and NPS metrics

Main features of our Live Chat

Sending and receiving
of archives

History of
conversations

Taking control
of chats

Call Redirection

Groups and monitoring
of agents

Automatic delivery

Simultaneous chat

Transfer
between agents

Pause conversations

All your conversations in just one place

Manage conversations from different channels from a single inbox with our chat management software.

Why Aunoa?

Record implementation time

Integrations, AI training, automation design and go live in 4 weeks…

Design of tailor-made solutions

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Continuous commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

Case Study: Aunoa and Wottan Motor.

ECOMMERCE- AUTOMOTIVE

Virtual assistant for recruitment and qualification integrated with click-to-messenger campaigns 🚗

Wottan Motor has reached new remarketing audiences and lowered the cost of acquisition.

Integrations

We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.

Connect all your messaging channels

We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.

Connect all your messaging channels

We integrate chatbots in the channels most used by your customers so you can offer an omnichannel experience in conversational channels.

Contact our team to help you find the right chatbot for your business and receive a customised quote.

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