Excessive repetitive
repetitive
AI chatbots
respond immediately on any channel
any channel, without saturating
staff.
Slowness of care
Automation of
responses so that staff can
staff to focus on
advice on
Order tracking
manual
Chatbots that automatically
automatically about
availability, shipments and
delivery times.
Strict regulations
AI Chatbots
programmed with
up-to-date and secure information
information, avoiding human
errors.
Difficulty in
loyalty
A that personalises
recommendations and
maintains a proactive communication
proactive communication with clients.