AI agents for mobile and internet operators
Automate customer service, improve technical support and accelerate key processes with specialised AI agents.
What are AI agents for mobile operators?
AI agents for mobile and broadband operators are advanced conversational solutions that automate customer service, technical support and critical processes throughout the entire customer lifecycle. From onboarding to churn, these agents can handle complex queries, provide instant self-service options and reduce the workload on your agents and contact centres.
The telecommunications sector is evolving rapidly
your customers' experience too.
Mobile operators and ISPs handle millions of interactions every month — most of them repetitive, time-sensitive and highly technical. Our AI Agents are designed to remove exactly those pain points.
📶 Peaks of incidents: when the network fails, your support collapses
AI agents handle massive queries in seconds. They report on the current status, open tickets, offer solutions and free up your team for cases that are truly critical.
🔧 Technical support overwhelmed by repetitive cases
Approximately 70% of queries are resolved using a guided and automated workflow. The AI understands the problem, asks questions, diagnoses and provides a solution without human intervention.
👤 Slow and frictional onboarding
Activate lines, manage portability, verify identity, validate documentation, and guide each person step by step. Your new customers can start using your service without delay.
🧾 Termination management: one of the most sensitive processes
AI agents can securely process resignations, detect real reasons for leaving and, where appropriate, offer fully personalised retention proposals.
📊 Lack of visibility in service quality
AI collects data in real time, detects patterns, and helps you anticipate incidents before they multiply. More proactivity, fewer complaints.
How do AI agents applied to mobile operators help you?
Immediate omnichannel service
WhatsApp, web, app, social media, or telephone. Your operator is available 24/7 on your customers' preferred channels.
Automatic resolution of technical cases
Automation real of troubleshooting: remote restart, remote diagnostics, personalised suggestions and fault detection.
Reduction of operating costs
Reduce the volume of the call centre without sacrificing quality. Human agents focus on what really matters.
A more human, more fluid experience
Natural, friendly and contextualised conversation. AI speaks like your brand and responds like your team.
Full integration with your systems
CRM, BSS/OSS, network systems, payment gateways, portability, SIM management... If you use it, it integrates.
Use cases designed for telephone operators
Conversational solutions and automations for mobile operators' needs
Onboarding, portability, and line activation
The AI Agent guides the user through the entire registration process: it validates identity, requests the necessary documentation, reports on the status of portability, and automatically activates lines without waiting or calls to the call centre.
Management of invoices, consumption and changes to rates
Allows you to check amounts, download invoices, review your consumption of data or minutes and make changes to a tariff in question of seconds. All within of a conversation natural that reduces to a minimum the queries repetitive.
Support technical automated
The AI Agent diagnoses coverage, speed, or network issues, runs guided tests, and provides immediate solutions. In many cases, it resolves the incident without human intervention and without waiting for a technician.
Real-time network status queries
When there are outages or incidents, the AI Agent reports on the status of the network in real time, details the affected areas, and provides guidance on estimated resolution times. This drastically reduces call centre saturation during critical peaks.
Sales cross-selling and retention smart
Identify opportunities for rate improvements, recommend additional services, and personalise retention offers when it detects intent to cancel. Always with up-to-date data and business rules defined by your team.
Management of resignations with analysis of reasons
The AI Agent processes the cancellation in a controlled manner, collects the reason for leaving and, when feasible, offers personalised alternatives to rekindle interest. All in compliance with the legal requirements of the sector.
Do you want your operator to provide the best customer service in the industry?
Why choose us?
Your strategic partner in the implementation of AI agents
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Multichannel
Serve your customers on all channels, no matter how or where they contact you.
Telegram
Voice
Integrations
Nos conectamos a casi cualquier sistema que uses, sin complicaciones
Prestashop
Jira
Ready to boost your business?
Frequently Asked Questions about AI agents for mobile operators
What is an AI agent for mobile phone and internet operators?
An AI agent for operators is an advanced conversational system capable of automating key processes in customer service, technical support, and commercial management. It can resolve common queries, diagnose incidents, carry out procedures, and operate in an integrated manner with your telco systems.
What tasks can an AI agent automate in a telephone operator?
You can manage registrations, portability, bills, changes to rates, technical incidents, network queries, sales, and cancellations. In addition, it identifies opportunities for retention and reduces the volume of the call centre.
Can AI resolve technical issues autonomously?
Yes. AI agents can diagnose faults, guide users, run tests and offer automatic solutions. In many cases, the issue is resolved without referring it to a human agent.
Is it safe to automate processes such as registrations, verifications, or cancellations?
AI agents integrate with validation systems, comply with regulations, and apply security flows for sensitive processes such as onboarding, identity verification, or service cancellations.
How is an AI agent integrated into an operator's systems?
It can connect to CRM, BSS/OSS, platforms of network, systems of billing, portability, SIM/eSIM inventory, and any internal flow via API. The integration is flexible and scalable.
On which channels can AI agents operate?
WhatsApp, webchat, mobile app, social media, and telephone. The idea is to offer 24/7 omnichannel customer service on the channels where customers already are.
