Customer service channels: Chat vs. phone vs. email
The quality of customer service is determined by the diversity of customer service channels available. The efficiency of the management
Boost your business interaction with AI-powered chatbots
Boost your marketing strategy with WhatsApp templates
Offer immediate and personalised contact to your customers, boost real-time communication.
Optimise your customer service with our Ticketing Automation solution.
Automate, manage and improve your team’s efficiency with internal chatbots/helpdesk
Boost business growth by analysing performance and assessing efficiency
AI technologies combined for effective cross-channel conversations
Integrates GPT to further enrich customer conversations
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COMPANIES THAT ALREADY TRUST AUNOA
90%
Automation
of consultations
80%
Increase in CSAT, CES and NPS metrics
x2.3
Increased agent productivity
and effectiveness.
Customer service chatbots help empower your agents with intelligent tools that help deliver exceptional service to your customers, increasing efficiency and productivity.
Automate the resolution of frequent and transactional queries to multiply agent productivity and improve service quality.
Scale the service across different channels and offer 24/7 attention, with record response times!
Integrate your tools to automate ticket creation and improve customer experience.
Automate the resolution of frequent and transactional queries to multiply agent productivity and improve service quality.
Scale the service across different channels and offer 24/7 attention, with record response times!
Integrate your tools to automate ticket creation and improve customer experience.
Offers real time attention, resolving queries from different channels.
Transfers unresolved queries to agents in a transparent and contextual way.
Manages conversations through our chat management software to make your team more efficient: automate repetitive tasks and improve service quality
We develop an initial study to design a solution tailored to your business and user preferences.
We design the interface, prepare the knowledge base and work on integrations with messaging channels.
We activate the chatbot in a pre-production environment for testing and schedule the launch.
We take care of AI training to propose improvements based on performance metrics.
Explore the benefits of customer service chatbots to provide fast and personalised responses, improving customer satisfaction and loyalty.
Integrations, AI training, automation design and production launch in 4 weeks.
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
All the information you need to understand and improve Customer Service, processes and productivity. Increase the value of your brand, discover the Aunoa world.
The quality of customer service is determined by the diversity of customer service channels available. The efficiency of the management
We identify the most important customer service KPIs that will help you measure your performance, transforming data into actionable insights.
La clave para que las marcas consigan el éxito en la actualidad, es brindar un servicio de atención al cliente digital. Te lo contamos todo.