Optimise logistics with AI agents for last-mile deliveries

Last mile logistics is one of the most challenging links in the supply chain. With our AI-enabled chatbots and other conversationalsolutions we transform that final stage, improving efficiency and reducing costs.

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What are chatbots for last mile delivery?

Last mile logistics chatbots are artificial intelligence-based digital tools designed to optimise and automate communication during the final stage of the supply chain, i.e. from the time a package leaves the distribution centre until it reaches the end customer.

The challenges of parcel logistics

Failed deliveries

15% of deliveries fail on the first attempt due to the absence of the addressee.

High costs

The last mile represents up to 53% of total transport costs.

Satisfaction

Delayed deliveries can reduce customer loyalty by up to 38%.

Sustainability

More delivery attempts means more carbon emissions.

How can our AI agents help you for the last mile?

Our last mile deliverysolutions are designed to overcome industry challenges, while adapting to your business.

Real-time monitoring and notifications

It drives Out of Home Delivery and avoids additional costs, return and delivery re-planning costs.

Management of failed deliveries

Facilitates change of address or referral to OOH (Out Of House) points, optimising your costs and improving the customer experience.

Incident resolution

Automatically responds to frequently asked questions about schedules, returns and delivery status.

OOH Delivery Incentive

Increase sustainable deliveries through pick-up points, thanks to reminders and WhatsApp options.

Communication automation

Reduce the operational burden on your team with AI-powered chatbots that work 24/7.

Success stories in delivery management with chatbots

Leading companies in the logistics sector such as GLS and Correos Express have relied on our technologicalsolutions to improve the efficiency of their last mile operations. With the use of innovative communication channels such as WhatsApp, as well as webchat, they have been able to optimise their processes, reduce operating costs and ensure greater customer satisfaction.

Beyond automation:

Connect with your customers in the most human way.

It integrates intelligent solutions that not only optimise processes, but also improve every interaction during final delivery.

WhatsApp: the ideal channel for last mile logistics

WhatsApp has established itself as an essential tool in the direct and efficient communication with customers during and efficient communication with customers during last mile delivery.

With an open rate of 98%, WhatsApp is the perfect channel to communicate with your customers. Let us help you:

Send automated delivery reminders.

Manage changes of direction instantly.

Resolving queries with automated answers.

Incentivise collection at OOH points in a simple and efficient way.

Last mile logistics in data

Parcel delivery logistics is constantly evolving. These key facts reflect its impact and the opportunities it offers:

The third-party logistics market in Spain is expected to market in Spain is expected to experience an annual growth of 1,93% until 2029.

By 2022 Spain was already a leader in out-of-home delivery, with 94% of retailers offering this option.
*Statista

85% of customers prefer to receive personalised notifications in real time.

The use of AI in logistics can reduce operational costs by up to 20%.

Why Aunoa?

Record implementation time

Integrations, AI training, automation design and production launch in 4 weeks.

Design of solutions tailored to you

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Continuous commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

The power of chatbot integrations for your business

Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools.

An omnichannel experience across different conversational channels

Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting a chatbot for logistics with your management tools.

An omnichannel experience across different conversational channels

Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting a chatbot for logistics with your management tools.

Ready to boost your business?

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Channels

Examples of WhatsApp messages for order tracking

In the competitive world of e-commerce and last-mile logistics, customer communication has become a key differentiator. Have you ever considered