AI agents for airlines and airports

It automates service, reduces waiting times and improves the passenger experience.

COMPANIES THAT ALREADY TRUST AUNOA

What are AI chatbots for airlines and airports?

These are virtual assistants that automate answers to frequently asked questions such as baggage policies or documentation requirements, manage flight changes and cancellations, notify incidents in real time and allow self-management of services such as upgrades or seat selection.

They also facilitate the tracking of lost luggage and improve communication with passengers via WhatsApp, SMS or webchat.

Learn the key benefits of AI agents in airlines

Immediate attention for queries and incident management

It reduces waiting times on calls and chats, providing instant answers to queries about flights, baggage and last-minute changes.

Optimisation of operating costs and increased efficiency

Chatbots can handle a high volume of interactions without increasing staff costs, freeing up agents for more complex tasks.

24/7 availability without interruption

Chatbots thatautomatically notify about availability, shipping and deliverytimes.

Personalised and conversational experience

It responds with relevant information based on the passenger 's profile, recent flights and preferences.

Mass notifications and real-time updates

Sends WhatsApp or SMS alerts about flight changes, delays or cancellations, and allows passengers to interact to manage their options.

Real impact on passenger service

Results demonstrating service transformation with AI.

+ 0 %

in conversion of sales of upgrades and services

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of time in resolving queries

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of response automation

- 0 %

of operational burden on care teams

Use cases of AI agents in airports and airlines

How AI-powered chatbots improve the airline experience.

Automated booking and flight change management

It facilitates the modification or cancellation of flights without human intervention. Passengers can manage their options in seconds, receiving alternatives in case of cancellations.

Tracking of lost luggage and after-sales assistance

Passengers can check the status of their baggage, receive automatic updates and manage claims easily.

Instant notifications and proactive communication

Chatbots send automatic alerts via WhatsApp or SMS about gate changes, delays or cancellations, and allow passengers to interact in real time to resolve queries.

Why Aunoa?

Record implementation time

Integrations, AI training, automation design and production launch in 4 weeks.

Design of solutions tailored to you

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

The power of integrations and omni-channel experience for your business

Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools. Integrate all your channels and ensure the effectiveness of your support.

Ready to boost your business?

Frequently asked questions about ai chatbots for airlines and airports

How can chatbots improve airline customer service?

Chatbots streamline the handling of queries and reduce waiting times by providing immediate answers on reservations, boarding and baggage policies. They also send real-time notifications about flight changes and allow cancellations or modifications to be handled without human intervention.

What incidents can chatbots handle at airports?

Chatbots can resolve issues such as delays, flight cancellations, refunds, lost luggage tracking and last-minute gate changes. They can also send mass messages to inform passengers of unexpected situations.

How do WhatsApp's automatic messages for passengers work?

Airlines can send automatic notifications via WhatsApp about flight changes, delays or cancellations. If the passenger responds, the chatbot takes action to manage options such as rescheduling, compensation or personalised assistance.

What languages can airline chatbots handle?

Aunoa chatbots can communicate in multiple languages, facilitating passenger service at international airports and improving service accessibility.