The digital era has transformed the expectations of users, who are looking for quick responses and efficient solutions at any time of the day. In this context, the utilities sector (electricity , gas, water and sanitation) faces a crucial challenge: maintaining operational efficiency, speeding up incident resolution and, above all, optimising the customer experience.
AI Agents: The key to transformation in the utilities sector
Conversational chatbots and Artificial Intelligence (AI) agents have established themselves as essential tools to revolutionise process management, user communication and operations automation. From reading meters to updating personal data to handling technical requests, AI is redefining efficiency standards in public services.
This eBook is designed to show you how conversational solutions can drive more agile, closer and automated care throughout the entire customer relationship cycle.
What will you discover in this eBook?
Throughout this document, you will explore a selection of real and potential use cases, applicable to different areas of the utilities industry. You will discover how AI agents can help you in:
- 24/7 customer service: Continuous support to resolve queries and problems at any time.
- Multilingual Chatbot: Facilitates communication with customers from different regions and eliminates language barriers.
- Speech to Text technology: Speech recognition for more natural interactions and accurate responses.
- Resolution of frequently asked questions: Instant and personalised answers to your users ‘ most common questions.
- Contract and personal data management: Automates procedures such as address changes, updating personal information and contract registrations.
- Information on promotions and offers: Sending personalised offers through platforms such as WhatsApp.
- Customised plan recommendations: Assistance in finding the rates and services that best suit the customer ‘s needs.
- Automation of recurring processes: Proactive management of tasks such as contract completion notices, review reminders and appointment scheduling.
- Management of readings and consumption: Registration of readings by means of photographs, self-declarations and consultation of historical consumption.
- Invoice consultation and payment: Allows customers to consult, download and pay their invoices quickly and securely.
- Activation and deactivation of services: Autonomous management of supply additions and cancellations.
- Complaints management and technical support: Rapid resolution of incidents and handover to human agents in complex cases.
- Ticket creation and management: Facilitates the generation and tracking of technical support tickets.
- Satisfaction surveys: Automated collection of valuable feedback to identify areas for improvement.
Are you ready to transform your business?
If you are looking to boost a more agile and automated customer service, optimise your resources and improve the satisfaction of your users, this eBook is for you.
Download our free eBook now and discover how AI agents can revolutionise your utility business.