Ticketing Automation: Simplify Ticketing Management
Optimise your customer service with our Ticketing Automation solution.
COMPANIES THAT ALREADY TRUST AUNOA
PROVIDES THE NECESSARY SUPPORT
Companies using a ticketing system can reduce ticket resolution time by 25%.
Ticketing is a support management tool that allows customers to report problems or request help by creating tickets.
66% of customers expect their requests to be resolved within 4 hours.
Transform the way you manage tickets
Reduce costs, streamline processes and maximise productivity with the automated ticketing solution.
Classify
Maximise efficiency and save agents' time through automation. The AI understands customer queries and forwards them to the relevant department.
Free
Reduce service times and free your agents to handle more complex tasks with intelligent ticket sorting.
Reply
Minimise cost per interaction and offer 24/7 support thanks to AI-powered chatbots.
Benefits of AI-powered ticket automation
Not sure if you need an automated ticket management tool?
Increased operational efficiency
Put an end to ticket backlogs, resolve simple requests and reap the benefits of smart sorting.
Customer loyalty
Extract information from your CRM to create personalised experiences and boost customer loyalty.
Scalable department
It provides agents with the tools to manage large volumes of tickets in an agile manner. They will be prepared for seasonal peaks.
Actual results
You will be able to see real and tangible results thanks to metrics and dashboards.
Optimise your support:
Ticket management powered by artificial intelligence
Improve your customer service with our advanced ticketing system. Create, summarise, categorise and answer tickets effectively.
How does our ticketing automation system work?
Apply AI wherever you need it: pre-sales, sales or post-sales.
Transfer to the agent
The AI detects the ticket issue and passes it on to the relevant department, ensuring fast and effective attention.
Categorisation of tickets
Automatically classifies tickets by subject matter allowing you to identify opportunities for improvement.
Summary of ticket conversations
Allows agents to access a summary of ticket content and suggests personalised AI-powered automated responses.
Ticket analysis
Analysis of the customer’s ticket history for the creation of a recurring question and answer model.
Boost your support management: specialised solutions for each sector
Find out how our ticketing solution offers solutions tailored to various industries.
💻 Ecommerce
Product enquiries, shipping problems, returns and refunds, technical problems, complaints...
👩🏻💻 Customer service
Support for supply cut-offs, meter problems, complaints, service requests...
🏨 Hotels and tourism
Requests for additional services, problems during the stay, modifications, enquiries about accommodation policies...
🧑🏻⚕️ Health and well-being
Request for medical reports, consultations on wellness programmes, medical advice...
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
The power of chatbot integrations for your business
Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools.
An omnichannel experience across different conversational channels
Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting an AI-enabled chatbot to your management tools.
We review the main functionalities through examples in production similar to yours
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