Voice AI agents voice - Omnichannel
The intelligence that turns your telephone line into a competitive advantage
Much more than just a voicebot: multimodal, multi-channel AI agents that understand, manage and execute real-world processes, starting with voice and continuing on WhatsApp without losing context.
Leading companies in the sector who place their trust in us
cost of the call centre
automated processes
conversion in business processes
without waiting time
Designed for your business. Tailored to your needs
No matter how complex your business is, we design bespoke AI voice agents that transform your critical processes into seamless conversations.
Healthcare clinics in health
Answer calls from your patients 24/7, manage medical appointments instantly and eliminate waiting times.
Hotels and hotel chains
Book rooms commission-free, answer your guests’ frequently asked questions and ensure they have a pleasant stay.
Insurance companies insurance
Handle claims with empathy, check cover in real time and support your policyholders at all times.
Educational centres
It provides information on courses, assesses students’ levels and finalises enrolments by sending login details via WhatsApp.
Dealers and garages
Book workshop appointments, get quotes for servicing in seconds and send confirmations with maps.
Forget everything you thought you knew about voice assistants
IVRs and menu-based voicebots are a thing of the past. Our AI voice agents listen, reason and act – both verbally and in text.
Automation of real business processes
Integration of the client’s core systems
Omnichannel native Voice + WhatsApp with continuity of context
Service managed end-to-end, with continuous improvement (IT & UX)
Benefits of AI-powered voice agents
Measurable results from the very first months of implementation.
Interactions automated
Customer satisfaction (CSAT)
Waiting time for service at the reception
Reducing no-shows
A single AI agent, multiple channels, a single context
We are the only AI-powered voice agent with native contextual continuity with WhatsApp. Don’t send your customers from one channel to another and make them start from scratch.
Automated customer service
Resolving frequently asked questions, handling transactional enquiries and referring enquiries to an agent.
Appointment booking and management
Lead qualification and telesales
Debt collection and payment management
Native VoiceBot for WhatsApp calls
AI-powered voice agents for critical business processes of
We are rolling out an ecosystem of specialised AI specialists who manage the complete customer journey, not just points of contact in isolation.
Appointment booking and management
Answers calls 24/7, provides advice on services and specialisms, guides the customer in their choice and books appointments in real time. Transitions automatically to WhatsApp with confirmation, reminders and options for management.
Automated customer service
Resolution of frequently asked questions and transactional queries using Generative AI. Real turn-taking for conversations that flow naturally. Intelligent scaling to human agents whilst maintaining full context.
Manual management of claims
Proactively manage preliminary procedures. Receive and validate documents using OCR and AI (ID documents, insurance policies, authorisations), reducing follow-up calls by up to 60%.
Reminders and reduction in no-shows
Send smart reminders 24–48 hours in advance, request confirmation and manage rescheduling through a conversational interface. Proven 40–50% reduction in no-shows.
Lead qualification and telesales
Outgoing calls to qualify leads, address basic queries and refer genuine opportunities to the sales team. +20–30% in conversion of opportunities.
Debt recovery and management of payments
Automatic reminders, conversational payment agreements and automatic recording of commitments. Escalation to a human agent for complex negotiations.
Compatible with your existing infrastructure. Without changing a thing.
Keep your numbering, your telecoms provider and your switchboard. We adapt to your technical stack, not the other way round.
Compatible with the leading IP PBX systems:
Three paths. One solution
Connection via SIP Trunk
Your switchboard routes calls to Aunoa via an IP direct connection. The option most straightforward and recommended for environments with an IP PBX.
Integration with the existing IVR
The AI agent acts as an additional step within your existing IVR workflow, automating the part you choose without affecting the rest of your infrastructure
By telephone number
If you do not have an IP PBX, we provide the necessary numbers (DIDs) to handle incoming and outgoing calls without any technical changes.
If you do not have an IP PBX, we provide the necessary numbers (DIDs) to handle incoming and outgoing calls without any technical changes.
Smart escalation to a human agent
When a query cannot be handled by the automated system, or if the customer requests it, the AI agent transfers the call to your team with all the relevant context: the reason for the enquiry, the data collected and the outcome of the automated attempt.
The customer does not have to repeat anything. Compatible with your current CC software or with our call centre module.
- Reason for the call and AI summary
- Identification details that have already been verified
- History of the draft resolution
- Transcript and recording linked
The telephone is no longer a bottleneck.
It is your greatest competitive advantage
Rediscover the power of your voice. No frustration, no endless menus. Just intelligence that sounds different.
Frequently asked questions
Everything you need to know about AI-powered voice agents with AI
How does a voice agent differ from a traditional IVR?
IVRs operate via menus. Aunoa uses AI to hold natural conversations and carry out entire processes, with omnichannel continuity.
What sort of businesses is it designed for?
- 3,000 interactions or leads per month
- structured customer service or sales teams. Where automation delivers a clear return.
What happens if the AI can’t answer the query?
Do I need to change my infrastructure?
How many calls can it handle?
How does the WhatsApp integration work?
A single agent.
All your channels.
A single context.
Don’t make your customers repeat themselves. Automate real processes and measure the impact from the very first month..
No obligation · Response within 48 hours · Personalised analysis for your transaction
Start automating customer service with voice AI
- A tailored demo for your company.
- Full integration in 4 weeks.
