Customer Support
Customer Satisfaction KPIs: metrics you should measure
We identify the most important customer service KPIs that will help you measure your performance, transforming data into actionable insights.
Internal chatbots for Helpdesk
Automate, manage and improve the efficiency of your support team with our AI-based Helpdesk solution.
COMPANIES THAT ALREADY TRUST AUNOA
What is a help desk?
An internal helpdesk is a technical assistance service designed to support a company’s employees by helping them solve technical problems and answer questions related to internal tools and systems. Its objective is to improve the efficiency and productivity of agents, facilitating the rapid resolution of incidents and the management of queries within the organization.
Get to know the functionalities of internal chatbots
Discover how internal chatbots can improve your team’s productivity.
Question routing
Our chatbots can triage complex incidents and seamlessly relay them to human support teams, ensuring that customers get the best possible experience.
AI-powered inbox
When chatbots pass complex issues to human support teams, reps can instantly generate responses and recap conversations for other agents, improving efficiency and collaboration.
Omnichannel
Our chatbots can hold conversations effortlessly across multiple channels: Messenger, WhatsApp, web and more, ensuring that your agents are always available wherever internal customers are.
Multilingual
Chatbots automatically detect the language of the query and solve problems by providing global support without language barriers.
Make your agents' day-to-day work easier
Because the well-being of your team is key to the success of your company. Make their work easier and strengthen the performance of your customer service team with our AI-enabled helpdesk.
What are the benefits of using chatbots for technical support?
Discover the benefits of internal chatbots for employees.
Decongestion of agents
By providing automated responses to frequent queries and performing repetitive tasks, in-house chatbots allow agents to focus on solving more complex problems, reducing their workload and increasing their efficiency.
Improved productivity
With the ability to access company information, translate conversations and summarize histories quickly, in-house chatbots make agents' jobs easier, allowing them to handle more queries in less time and improving their productivity.
Improving the experience
By providing immediate and accurate assistance to agents, internal chatbots ensure that employees receive the information they need quickly, improving the quality of internal support and overall employee satisfaction.
Democratization of information
Our chatbots allow all agents to quickly and easily access the company's knowledge base, ensuring that information is equally available to all and promoting a culture of transparency and accessibility.
What can an internal helpdesk chatbot do?
Discover examples of use cases for internal chatbots.
Integration with internal tools
Our chatbots can be integrated with tools such as Teams or Slack, offering a chatbot for agent queries and improving the collaboration and efficiency of the support team.
Reporting and analysis
Internal chatbots can generate detailed reports and analytics on interactions and queries handled, providing agents and management with valuable data for decision making and continuous service improvement.
Indexing and document management
With the ability to index company documents, chatbots can provide fast and accurate responses based on the organization’s knowledge base.
Generación de tickets de soporte técnico
Los chatbots ayudan a generar tickets de soporte cuando se necesita intervención humana, agilizando el proceso de resolución de problemas.
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
The power of chatbot integrations for your business
Our chatbots connect easily with the main CRM software, Support, payment gateways and with your business management tools.
An omnichannel experience across different conversational channels
Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting an AI-enabled chatbot to your management tools.
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