Freshdesk and Aunoa

Automate your helpdesk and optimise ticket management

Transform your customer service. Connect conversational AI with Freshdesk to resolve queries and reduce response times.

LEADING COMPANIES THAT ALREADY RELY ON AUNOA

Say goodbye to the repetitive tickets

The AI Agent is your first line of support.

The management of tickets tickets overloads your agents with frequently asked questions and manual processes. Thanks to the agents AI you implement a a15> intelligent filter that resolves the most common questions to a23> instantly and feeds automatically Freshdesk with accurate information.

Tangible benefits of integrating AI agents with Freshdesk

Discover how the connection between AI and your ticket system tickets redefines the standards of customer support.

✅ Multi-channel ticketing automation

AI agents capture requests from any channel and automatically classify and tag tickets in Freshdesk, ensuring that every query is recorded and prioritised.

✅ Instant resolution 24/7

Offers support around the clock. Resolves queries recurring without intervention human, guaranteeing 100% availability and improving customer satisfaction.

✅ Data synchronisation

Keep customer information and ticket history always up to date in Freshdesk. AI extracts and records valuable data so that your agents have all the necessary context when taking on a case.

✅ Intelligent scaling and smooth transfer

If the AI Agent cannot resolve the query, it transparently transfers it to a Freshdesk agent, sending the ticket with a complete summary of the previous conversation. Maximum efficiency without losing context.

What can you achieve with the integration of Aunoa and Freshdesk?

The combination of flexibility and power with management capabilities. a4> Aunoa with the power of management of Freshdesk allows you to implement solutions of the best for your business and your customers and your team and allows implementation of advanced support solutions that are fully automated:

Pre-qualify and classify tickets

Let the AI handle repetitive queries, creating and closing the ticket automatically in Freshdesk if the resolution is successful.

Automatic updating of contact details

The AI can request and register new telephone numbers, addresses or preferences directly in the profile of the customer within Freshdesk, keeping your CRM always updated and clean.

Facilitate diversion to specialised officers specialised officers

The AI identifies the intention complex of the customer and automatically assigns the ticket to the group or agent specialised correct within Freshdesk, eliminating errors from routing.

Offer self-service from the knowledge base

Connect the AI Agent to your Freshdesk Knowledge Base so that it can cite specific articles or guides, promoting self-service and reducing the need for human intervention.

Start powering up your Freshdesk today

Ready to take your ticketing system to the next level?

Ready to boost your business?

Frequently askedquestions

about the integration of AI agents with Freshdesk

How does an AI agent benefit my customer service team?

The AI Agent handles Level 1 queries, allowing your Freshdesk support team to focus on more complex and strategic tickets. This reduces agent burnout and improves overall productivity.

Does integration with Aunoa affect the security of my data in Freshdesk?

No, safety is our priority. Aunoa complies with the highest standards of data protection. Communication between Aunoa and Freshdesk is carried out through secure secure APIs, ensuring privacy and regulatory compliance of the of the information of your customers.

Can AI update the status of a ticket in Freshdesk?

Yes, the AI Agent not only creates new tickets, but can also update the status of existing tickets (e.g. ‘Pending’, ‘Resolved’) or add internal notes, based on the conversation with the customer or information from your knowledge base.

Is code or technical knowledge required to set up the integration?

Our team takes care of the entire connection and set-up process. You can start automating your support in a matter of days.