Chatbot for Customer Service
Conversational Artificial Intelligence to optimize your Customer Service strategy and scale your channels.
COMPANIES THAT ALREADY TRUST AUNOA
Resolve queries and offer the support your customers demand
Fast, simple and effective assistance in different channels with a Customer Service chatbot.
90%
Automation
of consultations
80%
Increase in CSAT, CES and NPS metrics
x2.3
Increased agent productivity
and effectiveness.
IMPROVE CUSTOMER EXPERIENCE
Chatbot for Customer Service
Customer service chatbots help empower your agents with intelligent tools that help deliver exceptional service to your customers, increasing efficiency and productivity.
Automate the resolution of frequent and transactional queries to multiply agent productivity and improve service quality.
Scale the service across different channels and offer 24/7 attention, with record response times!
Integrate your tools to automate ticket creation and improve customer experience.
IMPROVE CUSTOMER EXPERIENCE
Chatbot for Customer Service:
Customer service chatbots help empower your agents with intelligent tools that help deliver exceptional service to your customers, increasing efficiency and productivity.
Automate the resolution of frequent and transactional queries to multiply agent productivity and improve service quality.
Scale the service across different channels and offer 24/7 attention, with record response times!
Integrate your tools to automate ticket creation and improve customer experience.
TIME IS MONEY
Live Chat customer support
Offers an immediate and personalized contact to your customers, boost communication in real time.
Offers real time attention, resolving queries from different channels.
Transfers unresolved queries to agents in a transparent and contextual way.
Manages conversations through our chat management software to make your team more efficient: automate repetitive tasks and improve service quality
We design the best chatbot for customer service
We accompany you throughout the process to achieve the conversational solution that improves customer service.
Project analysis
We develop an initial study to design a solution tailored to your business and user preferences.
Solution design
We design the interface, prepare the knowledge base and work on integrations with messaging channels.
Project Implementation
We activate the chatbot in a pre-production environment for testing and schedule the launch.
Optimization and improvement
We take care of AI training to propose improvements based on performance metrics.
Advantages of using chatbots in Customer Service
Explore the benefits of customer service chatbots to provide fast and personalised responses, improving customer satisfaction and loyalty.
For your customers
- Offer 24/7 customer service
- Boost self-service
- Shorten response times
- Offer the same CX on different channels
For your company
- Reduce call and ticket volume
- Reduce the volume of calls and tickets
- Improve the quality of interactions
- Simplify processes and save resources.
Case Study: Aunoa and Sertracen.
Digitisation of Customer Service with conversational AI 📞
- 85% automation rate.
- 1300 queries handled daily.
- 100% decrease in face-to-face queries.
The power of integrations in chatbots for Customer Service.
Our chatbots easily connect with leading CRM software, Support, payment gateways and your online store management tools.
An omnichannel experience across different conversational channels
Integrate all your channels with a chatbot! Ensure the effectiveness of your support by connecting a chatbot for Customer Service with your management tools.
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
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All the information you need to understand and improve Customer Service, processes and productivity. Increase the value of your brand, discover the Aunoa world.