Provide fast solutions and deliver the support your customers demand with seamless, simple, and effective assistance in different channels.
90%
90% questions automated
x2
agent productivity
-90%
resolution time
AI Solutions for Customer Service
AI chatbots
- Automate answering repetitive questions and transactional queries to boost your team productivity and improve the quality of conversations.
- Offer consistent customer support across channels and deliver 24/7 support, with record resolution time!
- Integrate your tools to automate ticket creation and improve customer experience.
Live Chat
- Provide real time support solving queries from different channels to delight your customers.
- Enable your agents to takeover unresolved queries and transfer the conversations automatically.
- Manage all support cases through our chat management software to make your team more efficient. Help them automate repetitive tasks and improve service quality.
Benefits for your customers
- Help your customers 24/7
- Empower user self-service
- Shorten response time
- Offer same CX across channels
Benefits for your company
- Offer consistent support
- Reduce the volume of calls and tickets
- Improve the quality of interactions
- Simplify processes, saves time and resources
An omnichannel experience across different conversational channels
Integrate all your channels! Ensure the effectiveness of your sales team connecting a multichannel chatbot with your management tools.
We design the best Conversational AI solution to boost your business
Project Analysis
Our Conversational AI experts make an initial study where we learn about your business needs to recommend the solution that best suits your end-user preferences.
AI Solution Design
We design the interface thanks to our low-code technology, prepare the Knowledge Base and configure the automation rules. We work on integrations with external tools and messaging channels.
Project Implementation
We activate the chatbot in a pre-production environment with the aim of testing, we configure the new channels, and we schedule the launch date.
Optimization and improvement
Our team of linguists and psychologists are responsible for training the AI chatbot to propose improvements and optimizations, based on the metrics provided in Dashboards.