Conversational AI
AI technologies combined to deliver effective conversations and interactions
Conversations between companies and customers can be complex, which is why we designed a solution to simplify this process.
We mix different AI technologies so you can communicate with your customers with natural, fluid, and automated conversations, in conversational channels.
Conversational AI is an effective way to communicate with customers.
We design Conversational Artificial Intelligence solutions that allow you to go beyond automatic answers to frequently asked questions
Our technology
Conversational AI combines Natural Language Processing and Machine Learning to deliver automated human-like conversations.
Mensajería instantánea
Estar donde tus clientes están
AI Chatbots
The software that combines these technologies and allows automatic conversations through instant messaging applications is known as AI chatbot.
NLP - Machine Learning
Automatizar conversaciones, trámites y procesos
This is how we can guarantee natural conversations
Identify through voice or text the intention and context of a question. This includes words, grammar, semantics or different ways of asking the same question.
Evaluate alternative answers according to the percentage of understanding and select the best one to solve the question correctly.
Propose suggestions to ambiguous questions when the percentage of comprehension is not great, delivering fluid conversations.
The track of unresolved questions is used to improve responsiveness.
Natural and almost human conversations
AI models can be adapted to different languages and regionalisms
Chatbots can identify spelling, grammar, and synonyms
Emojis and voice messages allow you to humanize messaging
Voice-to-text message transcription for an effective conversation
Custom expressions allow natural conversations
+200mil
users per month
Up to 80%
automation
+4millons
messages per month
+250mil
conversaciones al mes
Human-supervised conversational AI
Internet users prefer conversational chatbots, only if they are effective!
Continuous training and human supervision of AI-powered Chatbots ensure human-like conversational experiences, effective conversations, and less robotics interactions.
Our goal is to guarantee, through supervised Conversational AI, continuous improvement, Knowledge Base growth and proactivity in relation to user demands.
The Supervised AI allows us to identify questions that are not in the Knowledge Base to increase the AI model and reach automation ratios above 90%.
- Review of questions that the chatbot has not been able to resolve, identifying and correcting possible false positives or false negatives and retraining the system.
- Analyze of the states most used by users to boost the NLP of the AI model, including different ways and grammars of writing the same question.
- Check the degrees of confidence in the NLP responses to adjust and train again.
- Evaluate the Live Chat conversations to identify points of improvement and growth for the Knowledge Base.
