Chatbots for banking 🏦
Transform the banking experience with conversational AI. Bring efficiency, personalization and security.
COMPANIES THAT ALREADY TRUST AUNOA
Discover the future of banking and how conversational banking can boost your business.
Conversational banking is an innovative way to interact with customers through conversational solutions, leveraging artificial intelligence to deliver a personalized and efficient experience. I want to know more.
Secures
Authenticates accounts to ensure user security.
Notifies suspicious activity to prevent fraud.
Communicates security features to promote customer confidence.
Automates self-service.
Provides omnichannel communications for a seamless experience.
Implements contextual messaging for more relevant interactions.
Offers digital promotions to enhance customer relationships.
Support
Unify customer data for a more personalised service.
Customise the ATC to resolve queries more efficiently.
Automate service notifications to keep customers informed.
Secures
Authenticates accounts to ensure user security.
Notifies suspicious activity to prevent fraud.
Communicates security features to promote customer confidence.
Automates self-service.
Provides omnichannel communications for a seamless experience.
Implements contextual messaging for more relevant interactions.
Offers digital promotions to enhance customer relationships.
Support
Unify customer data for a more personalised service.
Customise the ATC to resolve queries more efficiently.
Automate service notifications to keep customers informed.
Customer service preferences by generation.
Adapting to the preferences of each generation is the key to ensure a smooth and satisfying experience
62% millenials
Prefer attention through apps such as WhatsApp
- Transactional services
- Service registration management
- Manage incidents
58% centennials
Prefer attention through apps such as WhatsApp
- Resolve billing issues
- Follow the status of requests
- Better understand products or services
The digitalization of banking industry
The banking and financial industry has undergone a major transformation in its communication methods.
At Aunoa we understand that you need to be right where your customers are. We power banking with conversational solutions on the most popular messaging channels.
Financial chatbots for user-centered care.
Prioritize customer needs to create the banking experience.
Personalized approach:
Provides customer service tailored to each customer's individual needs, using chatbots that collect data to provide personalized responses and recommendations
Self-service approach:
Give your customers the ability to resolve queries and make transactions quickly and easily through intuitive chatbots, improving efficiency and customer satisfaction.
Optimizes digital strategy:
Integrate chatbots into your digital strategy to automate processes, manage multiple communication channels and provide analytics on customer interactions
Humanized interactions:
Implement chatbots with natural language and empathy capabilities to offer more human and closer interactions. Strengthen the bond with your brand Strengthen the link with your brand.
Optimise your operations and maximise your profitability with chatbots for banking
Find out how financial chatbots can drive your business success.
Extending the scope market
With chatbots for banks, your business can reach a wider audience due to their multi-language, multi-channel and 24/7 capabilities. This allows for further market expansion and growth opportunities.
Empowering agents of the Call Centre
Chatbots can assist agents by providing relevant information and suggestions during customer interactions.
Automation of administrative processes
Chatbots can automate a variety of tasks such as appointment management, data collection and transaction tracking.
Cost savings of support
By providing automated and efficient customer support, chatbots reduce the workload of the human support team.
Increase in conversions
Banking chatbots guide customers through processes, providing relevant information and helping them make informed decisions.
Examples of chatbots use cases for banking.
Chatbots for banks that make everyday tasks easier for customers.
User registration
- Step-by-step guide through the registration process.
Authentication
- Identity verification to ensure security.
Location of
branches and ATMs
- Provides addresses and service hours.
Outlay analysis
- Analysis and reports on spending patterns.
Lost card
reporting
- Account protection and card blocking instructions.
Recommendations
of services
- Preference information and analysis to recommend services, such as mortgages.
Successful case: Aunoa and Caja Rural Granada
Virtual assistant for Caja Rural group
Branch search engine with zip code or branch number.
Personalization of the online chat and ticket manager.
Sending notifications by WhatsApp.
Tools with AI for Call Center.
CSAT flows and dashboard
Multichannel chatbots for the tourism sector
Integrate a chatbot into the channels your customers prefer to deliver an omnichannel experience across conversational channels.
The power of integrations in e-Commerce
Our chatbots connect easily with the main CMR software, Support, payment gateways and with your business management tools.
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
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All the information you need to understand and improve Customer Service, processes and productivity in the banking sector. Increase the value of your brand, discover the Aunoa world.