Chatbots for service and utilities companies

Automation of customer service and lead generation for electricity, gas, water and other utilities ⚡🔥💧

The best service companies already trust Aunoa

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Automate customer service and lead generation with chatbots for service companies

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AI-powered chatbots for service and utility companies are the ideal solution to enhance the quality of customer service and digitize repetitive processes without compromising the customer experience.

Scale and automate query resolution and lead generation with a tool that provides an omnichannel and multichannel experience.

Join the chatbot revolution for service companies!

1/3

of derived and automated telephone inquiries on procedures

90%

query automation by the Virtual Assistant

65%

decrease in phone inquiries

Gain the best experience, increase customer satisfaction

Customers are seeking faster ways to communicate with their service providers.
We have a solution for every type of service enterprise.
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Transform the way you interact with your customers. Embrace automation in the service industry

Shorten response time
Optimize your conversations, transfer chats, and automate ticket creation
Personalized conversations with 24/7 support
Personalized conversations tailored to your needs for a unique experience
Empower and automate self-service
Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation
Deliver the same CX across different channels
Deliver a consistent and exceptional user experience across each of the conversational channels

Shorten response time

Optimize your conversations, transfer chats, and automate ticket creation

Personalized conversations with 24/7 support

Personalized conversations tailored to your needs for a unique experience

Empower and automate self-service

Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation

Deliver the same CX across different channels

Deliver a consistent and exceptional user experience across each of the conversational channels

Success Story: Aunoa and Global Omnium - EMIVASA

Scalable Conversational AI for Water Supply and Distribution Companies 💧

Our solution has enabled to:
Decrease the number of phone calls. Decrease the number of phone calls. Optimized costs and made processes more efficient. Enhanced the customer experience

Why Aunoa?

Record implementation time

Integrations, AI training, automation design and production launch in 4 weeks.

Design of solutions tailored to you

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Continuous commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

Functionalities of a chatbot for utilities

Guided Menu

Use predefined flows to enhance user self-help

NLP + IA

Provide natural conversations thanks to a model trained by linguists and psychologists

24/7 Support

First-rate Virtual Agent: Automation of responses to frequently asked questions

Automatic Queries

Automatically resolve transactional queries through integration with CRM and API

Hybrid Chatbot

Automatically scale complex queries so your agents can resolve them

Post-sales Procedures

Automate order cancellation, enrollments, terminations, or data modifications processes

Multichannel Chatbot for Service Companies

Integrate a chatbot for utilities on the channels your customers prefer to provide an omnichannel experience in conversational channels.

The power of integrations in utilities

Our Chatbots easily connect with leading CRM, Support software, payment gateways, and management tools for your online store

Success Case: ENA Corredores

Learn how to achieve an 80% automation rate🛣️

Our solution has allowed to:

  • Automate 75% of customer queries.
  • Provide uninterrupted 24/7 service.
  • Increase Call Center capacity.
  • Optimize query management on Web Chat and WhatsApp.

Contact our team to help you find the right chatbot for your business and receive a customised quote.

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