How many customer calls does your company miss during peak service hours? What percentage of your operations team’s time is wasted dealing with repetitive issues over the phone, such as providing order status updates or booking a basic appointment?
Despite the rise of chat, the telephone remains users’ preferred channel for urgent matters or critical transactions. However, the old key-press IVRs cause frustration and friction. The advent of Conversational and Generative Artificial Intelligence has changed the game: it is now possible to implement Intelligent Voice Agents that understand natural language, converse with human-like fluency and autonomously handle entire transactions from start to finish.
To help you transform your centre of contact, at Aunoa we have summarised our experience in the sector by launching a guide of high strategic value.
What changes when implementing an AI Voice Agent from Aunoa?
Why should you download this eBook today?
This resource is not a theoretical article on Artificial Intelligence. It is a practical guide designed specifically for Chief Operating Officers (COOs), Chief Customer Experience Officers (CXOs) and Chief Technology Officers (CTOs) who need tangible solutions with a demonstrable return on investment (ROI).
Strategically implementing voice AI enables organisations to:
- Eliminate queues: Full, immediate $24/7$ availability to handle massive peaks in incoming calls (Inbound).
- Unlock a true omnichannel approach: Connect the call telephone call with automated workflows on WhatsApp in real time to send confirmations, PDFs or payment gateways without disconnecting the user.
- Reduce operating costs immediately: Efficiently automate more than $85\%$ of repetitive Level 1 enquiries, allowing your team to focus on complex cases that require empathy and negotiation.
What will you find in the eBook?
Throughout the pages of this interactive guide, we break down the business know-how you need to lead the digital transformation of your voice channels, taking a highly practical and technical approach:
1. 5 use cases for voice agents
The telephone traditional channel is no longer able to cope with the demands of immediacy of the market without driving up operating costs. This technical document sets out the architecture of the AI-powered Voice Agents / VoiceBots from Aunoa through a series of real operational scenarios that are applicable:
- Healthcare sector: Coordination and autonomous management of medical appointments linked directly to the corporate HIS to drastically reduce absenteeism (no-shows).
- Banking and insurance: Automation of early collections and commitments to payment through automated interactions of high sensitivity.
- Logistics and retail: Immediate resolution of transactional enquiries regarding the status of shipments (WISMO) and correction of addresses for the last mile.
- Sales and lead generation: Immediate contact and active qualification of digital leads in under 60 seconds using Click-to-Call workflows.
- Assistance and claims: Reception of calls reporting emergency incidents and recording of incidents in real time with no queues or waiting times ..
2. The differential value of Aunoa: native unification of channels
Find out in the guide how we’ve implemented a unified ecosystem that seamlessly integrates phone calls with the WhatsApp channel. The platform automatically transfers 100% of the variables and information collected via voice calls to instant messaging, allowing you to send maps, secure payment links or written confirmations without ever losing context and without forcing the user to repeat their details.
3. What will you find in the technical document?
- Simulation of Corporate Dialogues: Visual examples of fluid interactions achieved through turn-taking (turn-taking) and the natural handling of user interruptions.
- SIP Infrastructure and Seamless Integration: Find out the technical details of how VoiceBots connect via standard VoIP protocols (SIP Trunking) to your existing PBX (RingOver, 3CX, Mitel, Asterisk, Cisco or Avaya), enabling your organisation to retain its usual numbers and agreements with operators.
- 4-Week Deployment Methodology: The roadmap for our comprehensive Managed Service model, from conversational design and secure API integration to daily, ongoing AI training.
Transform your call centre from a rigid cost centre into a driver of omnichannel operational efficiency. Fill in the form below to gain immediate access to the fully editable eBook in Word format, ready to present to your Executive Committee and kick-start your next automation strategy.
