AI agents for call centres

boost your operation, free up your team, enhance the experience

Imagine your customer service team no longer being bogged down by repetitive tasks and being able to focus on what really matters: solving problems with empathy, making complex decisions, and building loyalty.

LEADING COMPANIES THAT ALREADY RELY ON AUNOA

Why choose AI agents for your call centre?

The evolution of call centres demands more than just a simple chatbot. Large companies need solutions that respond to volume, complexity and brand commitment. Our proposal is designed precisely to meet the demands of a modern call centre: large scale, multiple channels, total integration, data governance and human supervision.

Main challenges facing call centres and how to overcome them

Three key challenges for call centres, one solution: people-centred artificial intelligence.

AI does not replace people; it liberates them. And when human talent feels useful, the result is evident in every conversation.

High volumes and rising costs

Calls are multiplying, and teams cannot always grow at the same pace. AI agents allow you to absorb these peaks without increasing staff, providing 24/7 service and reducing the cost per interaction by up to 70%.

Inconsistent customer experience

When customers have to repeat information or wait too long, the experience suffers. AI ensures immediate, personalised and consistent responses across all channels.

Staff fatigue and turnover

Always giving the same answer demotivates any agent. With AI taking care of repetitive tasks, the human team can focus on tasks where they can shine: empathy, conflict resolution, and consultative selling.

The solution:

AI agents for call centres that amplify the power of your team

Conversational technology that automates without dehumanising. Our AI Call Centre Agents are advanced conversational assistants that operate by voice or text and integrate with your CRM, ticketing or ERP systems.

Scalable automation without losing control

Our AI agents take on repetitive tasks, such as customer identification, confirmations, or status queries, and resolve them autonomously and securely.

A more streamlined and personalised customer experience

Speed matters, but so does empathy. AI agents guarantee immediate and consistent responses across all channels (voice, chat, WhatsApp or social media), adapting to the tone and context of each conversation.

More productive and satisfied teams

When repetitive tasks disappear, your team regains time for what really adds value: resolving complex incidents, caring for customers, and contributing insight. AI takes care of the operational side; people take care of the emotional and strategic side.

Frictionless scalability

Growing without compromising quality is no longer a pipe dream. AI agents scale naturally according to demand, ensuring stable response times even during peak activity or seasonal campaigns. You don't need more infrastructure or more staff; you simply expand your call centre's capacity with intelligence.

Regulatory compliance and data security

Trust is key when managing sensitive customer information. That's why our solutions comply with the most demanding standards: GDPR, ISO 27001, and advanced encryption and traceability policies.

Full integration with your technological ecosystem

AI agents connect to your current systems (CRM, ERP, ticketing platforms, switchboards, or IVR) without disrupting your operations. The result: a unified, agile call centre managed from a single interface.

Real-life use cases of AI in call centres

From first-level automation to predictive analytics.

First-class service

Frequently asked questions, data verification, order tracking.

Incident management

Automatic ticket registration and real-time status updates.

Multi-channel support

Voice, chat, WhatsApp, social media, or email.

Intelligent routing

The AI Agent filters, qualifies, and transfers to the human with full context.

Conversation analysis

Detect patterns, measure satisfaction, and suggest improvements.

Measurable results

Efficiency can also be demonstrated.

90%

Automation

in first-level consultations.

-70%

Time reduction

means of resolution.

NPS

increase

CSAT

Increase

Why choose us?

Your strategic partner in the implementation of AI agents

Record implementation time

Integrations, AI training, automation design and production launch in 4 weeks.

Design of solutions tailored to you

We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.

Integration with your work tools

Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.

Continuous commitment to the success of your project

Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.

Multichannel

Serve your customers on all channels, no matter how or where they contact you.

Webchat

Instagram

Facebook messenger

Email

Telephone (voice)

All channels

Integrations

Nos conectamos a casi cualquier sistema que uses, sin complicaciones

Salesforce

Zendesk

Hubspot

Shopify

Prestashop

Jira

Freshdesk

More integrations

Ready to boost your business?

Frequently asked questions about AI agents for call centres

No. AI agents free your team from repetitive tasks, but decision-making and empathy remain in human hands.

How long does implementation take?

Between 4 and 8 weeks for a complete pilot, depending on complexity and integrations.

How is success measured?

We measure cost reduction, improvement in response times, NPS and team productivity.

How can AI agents for call centres improve my team's productivity?

AI agents automate repetitive tasks and free up your team’s time so they can focus on higher-value tasks: personalised service, incident resolution and customer loyalty. This combination of AI and human talent increases the overall productivity of the call centre and reduces operating costs without compromising quality or empathy.

What is the difference between a traditional chatbot and an AI Agent for Call Centres?

A basic chatbot only responds to predefined questions, while an AI Agent for Call Centres understands context, maintains fluid conversations, and integrates with your business systems (CRM, ticketing, voice, etc.). It also learns and improves with each interaction, offering a more natural, consistent experience that is aligned with your company’s objectives.