The most comprehensive Chatbot for Ecommerce
Automate customer support and expedite query resolution on your online store using a Generative Artificial Intelligence-powered virtual assistant.
THE BESTS ECOMMERCES BUSINESSES ALREADY TRUST AUNOA
Boost your E-commerce with cutting-edge technology
Deliver personalized experiences to your customers on your E-Commerce platform with our innovative AI-powered generative assistant, enabling real-time query resolution during the purchasing process and providing exceptional post-sales service.
Conversational Artificial Intelligence is used in online stores to optimize response times, reduce the rate of abandoned carts, and efficiently automate transactional processes.
Don’t miss the opportunity to provide your customers with the attention they demand. Optimize your customer service and increase your sales effortlessly.
Scaling your E-commerce with a chatbot is very easy
2.3x
Increase
Agent Productivity
of Customer Support
96%
Reduction in Wait Time and Ticket Resolution
60%
Automation of Frequently Asked Queries via WhatsApp
Everything you can imagine
you can solve it all to achieve the best shopping experience on your eCommerce
Availability and characteristics of a product
Empower your business with our virtual assistant, able to provide you with information about the stock of products, highlight their main features and, best of all, initiate the purchase directly from the comfort of a conversation. Make every interaction a sales opportunity!
Automation of procedures and processes
Efficiently automate procedures and processes, including tasks such as modifying the shipping details of an order, to further simplify your operations.
Conversations summary
Don’t miss a single detail in your interactions with customers! Summarise conversations effectively to ensure that all essential information is recorded in your CRM or ticket automatically. This way, you can offer an impeccable and personalised service at all times.
Order status
Our Chatbot will keep your customers informed about the status of their orders in real time so that they never miss a single detail of their purchase. With our virtual assistant for eCommerce, all questions regarding the preparation and dispatch of orders will be solved transparently and efficiently.
Benefits of having a Chatbot for Ecommerce powered by Generative AI
Shorten response time
Optimize your conversations, transfer chats, and automate ticket creation
Personalized conversations with 24/7 support
Personalized conversations tailored to your needs for a unique experience
Empower and automate self-service
Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation
Deliver the same CX across different channels
Deliver a consistent and exceptional user experience across each of the conversational channels
Shorten response time
Optimize your conversations, transfer chats, and automate ticket creation
Personalized conversations with 24/7 support
Personalized conversations tailored to your needs for a unique experience
Empower and automate self-service
Simplify and instantly resolve all inquiries, providing accurate and timely answers in every conversation
Deliver the same CX across different channels
Deliver a consistent and exceptional user experience across each of the conversational channels
Revolutionize the retail sector
Deliver a seamless experience between the physical and digital realms, thanks to AI-powered chatbots.
Stock Optimization
Find products instantly, goodbye to endless searches!
Streamline the purchasing process
Streamline transactions, promoting quick and easy sales.
Customer Satisfaction
Ensure quality customer service through omnichannel support
Success Case: Aunoa and PcComponentes
MIGUEL VILLAR
CUSTOMER SERVICE MANAGER
How it increased Customer Service Agent productivity by 230%
“Aunoa’s software has been helping us provide solutions that align with our customers’ needs.” “This allows us to provide a quick response, shorten waiting times, and eliminate potential frustrations, something vital in the shopping experience.”
Features of an E-commerce Chatbot
Guided Menu
Use predefined flows to enhance user self-help
NLP + IA
Provide natural conversations thanks to a model trained by linguists and psychologists
24/7 Support
First-rate Virtual Agent: Automation of responses to frequently asked questions
Automatic Queries
Automatically resolve transactional queries through integration with CRM and API
Hybrid Chatbot
Automatically scale complex queries so your agents can resolve them
Post-sales Procedures
Automate order cancellation, enrollments, terminations, or data modifications processes
Why Aunoa?
Record implementation time
Integrations, AI training, automation design and production launch in 4 weeks.
Design of solutions tailored to you
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Integration with your work tools
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Continuous commitment to the success of your project
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Multichannel Chatbot for Online Stores
Integrate an E-commerce chatbot on the channels your customers prefer to provide an omnichannel conversational experience
The Power of Integrations in E-commerce
Our Chatbots easily connect with leading CRM, Support software, payment gateways, and management tools for your online store
Contact our team to help you find the right chatbot for your business and receive a customised quote
Frequent questions
An artificial intelligence chatbot for ecommerce is a software application that uses AI algorithms to interact with users of an online store. These chatbots can answer questions, provide product recommendations, assist in the purchasing process, and improve the customer experience in an automated manner.
Our virtual assistant is highly compatible and can easily integrate with a wide variety of business systems and applications. We will work closely with your IT team to ensure a smooth and efficient integration.
Yes, we offer technical assistance and ongoing post-implementation support. We are committed to your success and will work closely with your team to ensure the virtual assistant continues to meet your expectations and goals.
It is essential to select a secure chatbot platform that meets data security standards. Make sure your customer data is stored securely and that the platform complies with applicable data privacy regulations, such as GDPR in Europe. Additionally, limit access to sensitive data and conduct regular security audits.