AI agents for mobile and broadband operators are advanced conversational solutions that automate customer service, technical support and critical processes throughout the entire customer lifecycle. From onboarding to churn, these agents can handle complex queries, provide instant self-service options and reduce the workload on your agents and contact centres.
AI agents handle massive queries in seconds. They report on the current status, open tickets, offer solutions and free up your team for cases that are truly critical.
Approximately 70% of queries are resolved using a guided and automated workflow. The AI understands the problem, asks questions, diagnoses and provides a solution without human intervention.
Activate lines, manage portability, verify identity, validate documentation, and guide each person step by step. Your new customers can start using your service without delay.
AI agents can securely process resignations, detect real reasons for leaving and, where appropriate, offer fully personalised retention proposals.
AI collects data in real time, detects patterns, and helps you anticipate incidents before they multiply. More proactivity, fewer complaints.
WhatsApp, web, app, social media, or telephone. Your operator is available 24/7 on your customers' preferred channels.
Automation real of troubleshooting: remote restart, remote diagnostics, personalised suggestions and fault detection.
Reduce the volume of the call centre without sacrificing quality. Human agents focus on what really matters.
Natural, friendly and contextualised conversation. AI speaks like your brand and responds like your team.
CRM, BSS/OSS, network systems, payment gateways, portability, SIM management... If you use it, it integrates.
The AI Agent guides the user through the entire registration process: it validates identity, requests the necessary documentation, reports on the status of portability, and automatically activates lines without waiting or calls to the call centre.
Allows you to check amounts, download invoices, review your consumption of data or minutes and make changes to a tariff in question of seconds. All within of a conversation natural that reduces to a minimum the queries repetitive.
The AI Agent diagnoses coverage, speed, or network issues, runs guided tests, and provides immediate solutions. In many cases, it resolves the incident without human intervention and without waiting for a technician.
When there are outages or incidents, the AI Agent reports on the status of the network in real time, details the affected areas, and provides guidance on estimated resolution times. This drastically reduces call centre saturation during critical peaks.
Identify opportunities for rate improvements, recommend additional services, and personalise retention offers when it detects intent to cancel. Always with up-to-date data and business rules defined by your team.
The AI Agent processes the cancellation in a controlled manner, collects the reason for leaving and, when feasible, offers personalised alternatives to rekindle interest. All in compliance with the legal requirements of the sector.
Integrations, AI training, automation design and production launch in 4 weeks.
We help you choose the best solution to automate your Customer Service and design a tailored conversational experience.
Our technology easily integrates with Customer Service Software, CRMs and digital channels such as WhatsApp and Social Networks.
Proactive training and daily monitoring of AI to ensure optimal performance and continuous improvement.
Serve your customers on all channels, no matter how or where they contact you.
Nos conectamos a casi cualquier sistema que uses, sin complicaciones
Frequently Asked Questions about AI agents for mobile operators
