WhatsApp Business is a key tool to enhance communication with customers. A good welcome message builds trust and improves the user experience from the very first interaction. In this article, we’ll share effective welcome message examples for different scenarios.
Automated welcome messages for WhatsApp Business
First impressions are essential in customer service. A well-structured welcome message can make the interaction smoother and more effective. Here are some examples for various situations:
1. General welcome message:
“Hi there! Welcome to [business name]. Thank you for getting in touch. We’re here to help you. Leave us your query and we’ll get back to you shortly.”
2. Message with business hours:
“Hi! Thanks for messaging us. Our business hours are [hours]. We’ll get back to you as soon as possible during our working hours.”
3. Message with interactive menu option:
“Hi! Welcome to [business name]. To help us deal with your request faster, please choose an option:
1️⃣ Information about our products
2️⃣ Technical support
3️⃣ Speak with an advisor”
4. Welcome message for ecommerce:
“Thanks for contacting [business name]. If you need help with an order or have any questions about our products, we’re here to assist you.”
5. Message for customer service:
“Welcome to [business name]! Our customer support team is here to assist you. Send us your query and we’ll respond shortly.”
6. Welcome message with chatbot:
“Hi! I’m the virtual assistant at [business name]. I’m here to help. Tell me how I can assist you and, if needed, I’ll connect you with a human agent.”
7. Message for new subscribers or customers:
“Hi [name]! We’re glad you’ve joined our community. Here you’ll receive updates, promotions, and personalised support. How can we help you today?”
8. Message with link to resources or FAQs:
“Welcome to [business name]! To provide you with a better experience, check our FAQ section here: [link]. If you need further assistance, we’re here for you.”
9. Welcome message with discount:
“Thanks for reaching out! As a thank you, we’re giving you a [X% discount] on your first purchase. Use the code [code] at checkout. How can we help you today?”
10. Welcome message for bookings or appointments:
“Hi! Thanks for contacting us. If you’d like to schedule an appointment or check your booking, please send us the details and we’ll assist you as soon as possible.”
