{"id":32708,"date":"2025-06-18T15:33:00","date_gmt":"2025-06-18T14:33:00","guid":{"rendered":"https:\/\/aunoa.ai\/?page_id=32708"},"modified":"2025-06-18T15:33:10","modified_gmt":"2025-06-18T14:33:10","slug":"confidence-and-security","status":"publish","type":"page","link":"https:\/\/aunoa.ai\/en\/technology\/trust-and-security\/","title":{"rendered":"Confidence and security"},"content":{"rendered":"\t\t
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Security, compliance and \ntrust<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Advanced cybersecurity measures and strict compliance with the existing legal framework.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Compliance and certifications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We ensure that our solutions comply with the most stringent security and privacy regulations, allowing you to operate with complete peace of mind:<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSchedule a demonstration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\tGDPR Compliance\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Provides omni-channel communications \nfor aseamless \nexperience.<\/p>\n

Implement contextual messaging \nfor more relevant interactions.<\/p>\n

Offer digital promotions to \ntoimprove customer relations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\tISO \/ IEC 27001\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Provides omni-channel communications \nfor aseamless \nexperience.<\/p>\n

Implement contextual messaging \nfor more relevant interactions.<\/p>\n

Offer digital promotions to \ntoimprove customer relations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\tENS\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t(Esquema Nacional de Seguridad) RD311\/2022\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Provides omni-channel communications \nfor aseamless \nexperience.<\/p>\n

Implement contextual messaging \nfor more relevant interactions.<\/p>\n

Offer digital promotions to \ntoimprove customer relations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\t\tDORA\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\tLey de Resiliencia Operativa Digital\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t
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Provides omni-channel communications \nfor aseamless \nexperience.<\/p>\n

Implement contextual messaging \nfor more relevant interactions.<\/p>\n

Offer digital promotions to \ntoimprove customer relations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Our commitment to security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We understand the importance of a robust and transparent infrastructure. That's why our platform is governed by a shared responsibility model, where Aunoa takes care of the security of the platform and you, as the customer, retain control over your specific data and settings. <\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tI want my demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tData security measures\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe implement a comprehensive set of measures to safeguard your information:\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tData encryption<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

We always use HTTPS connections for access to our platform and for integration with third parties. Likewise, we apply data encryption in those cases where the sensitivity of the information requires it. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAuthentication and access control<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Authentication of users with access to the platform can be done by passwords or by integrating external Single Sign-On (SSO) systems via the SAML2 protocol. Internal passwords can be strengthened with two-factor authentication (2FA) via SMS, WhatsApp or email. In addition, access to the Aunoa platform is governed by a hierarchical permission scheme with three levels (roles) by default. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAnonymisation and pseudonymisation<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

In no case does Aunoa use the data collected for a purpose other than that entrusted by the customer or share it with third parties. In the case of use for model training, personal data is appropriately pseudonymised so that no personal data forms part of the training datasets. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tUser consent management<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

In agreement with the client, Aunoa develops the flows and interfaces necessary to collect, manage or withdraw consents in each channel, and to inform about the conditions of use and the exercise of ARCOP rights (Access, Rectification, Cancellation, Opposition and Portability).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThreat detection and monitoring<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Aunoa’s conversational channel interfaces are never directly connected to the backend, reducing high-risk threats. The perimeter of our infrastructure is monitored at multiple levels in real time. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tData retention policies<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t

Data retention and deletion strictly follow the guidelines set out by the GDPR, the ARCOP Rights, our internal information security policies and the ENS.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Security that evolves with you<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We are constantly working to improve our standards and stay ahead of new threats. Want to know more about how we protect your data? <\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Security, compliance and trust Advanced cybersecurity measures and strict compliance with the existing legal framework. Compliance and certifications We ensure that our solutions comply with the most stringent security and privacy regulations, allowing you to operate with complete peace of mind: Schedule a demonstration GDPR Compliance Provides omni-channel communications for aseamless experience. Implement contextual messaging […]<\/p>\n","protected":false},"author":8,"featured_media":32043,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-32708","page","type-page","status-publish","has-post-thumbnail","hentry","entry","has-media"],"acf":[],"yoast_head":"\nTrust and confidence in Aunoa | Responsible and safe AI<\/title>\n<meta name=\"description\" content=\"Discover how Aunoa protects your data and guarantees a secure, ethical and reliable AI for companies and individuals.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aunoa.ai\/en\/technology\/trust-and-security\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trust and confidence in Aunoa | Responsible and safe AI\" \/>\n<meta property=\"og:description\" content=\"Discover how Aunoa protects your data and guarantees a secure, ethical and reliable AI for companies and individuals.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aunoa.ai\/en\/technology\/trust-and-security\/\" \/>\n<meta property=\"og:site_name\" content=\"Aunoa\" \/>\n<meta property=\"article:publisher\" 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